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Local Voices

Now Hiring Technical Support Technician

PageDesk is Hiring!

Position Summary: The Certified Tech is responsible for maintaining an Inspired Selling culture in the computer services department that is committed to offering every customer a total solution for his/her tech needs. The Certified Tech is responsible for ensuring the department achieves key metrics, including profitable sales and margin, and customer satisfaction. An important focus of this role is to grow our business both in the store as well as on- site. The technician must have technical skills and knowledge and will be required to repair computers as well as perform technical and system diagnostics and upgrades as needed.

Position Responsibilities:

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Engagement: Engages customers within our store front. Builds relationships to create synergy across all technology departments. 

Selling:  Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales & Technology satisfaction goals. Respond and resolve customer requests and concerns. 

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Operations: Responsible for ensuring all operational policies and processes are followed (i.e., PC Intake through pickup process). Stays current on new technologies, products and services. Perform computer repair work or diagnostics as needed. 
Other duties as assigned

Essential Skills and Experience:

Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue. Sometimes looks deeper into issues to understand the root cause of the problem or issue 
Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs. 
Communication: Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience 
Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs. 
Drive for Results:  Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives. 
Listening: Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns and asks open ended questions to help identify needs and present solutions. 
Establishing Trust: Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality. 
Managing Execution: Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately. 
Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs. 

 

Qualifications

 

Basic Qualifications:

 

  • Ability to diagnose and fix computers and securely install and service wireless networks
  • Ability to manage time and work responsibly without supervision
  • Previous experience selling technology products and services

Preferred Skills & Experience:

  • 1-2 years technical experience
  • Good multi-tasking skills; ability to juggle multiple priorities effectively
  • Previous experience working in customers’ homes/on-site businesses
  • A+ Certification preferred

 

PageDesk is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

 

Job

: Retail Locations

Location(s)

: US-IL-New Lenox

Schedule

: Part-time

 

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