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Floyd's Alehouse is Open for Business

It's a "soft opening" for New Lenox's newest restaurant, said Millie Garcia, part-owner of Floyd's Alehouse.

New Lenox's newest fine-dining establishment, Floyd's Alehouse Restaurant, is officially open. "It's a soft opening," according to Millie Garcia, part-owner. The date for the formal grand opening has not yet been determined.

The restaurant at 901 E. Lincoln Highway has a fresh feel about it. Floyd's Alehouse is more than simply a replacement for foreclosed Charley Horse Restaurant and Pub; it brings another element to the village.

With a menu that features small plates and entrées such as oxtail arancini, caramelized pork, lobster ravioli, barbeque bourbon ribs, as well as a variety of hamburgers and sandwiches on the menu, this is the definition of a fine-dining establishment with American cuisine. There is a kids menu too.

The average meal is expected to cost between $10 and $25, said Garcia.  

Yes, people can see that the restaurant is open, but it's still in a phase referred to as an extended "soft-opening," said Garcia.

The hours are not yet firm. At the moment, "we want to see what kind of lunch crowd we get." If there seems to be an appetite for sandwiches, chicken strips and the special variety of hamburgers, "we'll open for lunch."

In the meantime, the restaurant is slated to appeal to an evening crowd. The doors are open Monday-Thursday from 4-11 p.m., Fridays and Saturdays from 4 p.m. to 2 a.m. and Sundays from 4 p.m. to 9 p.m.

60 Beers on Tap

Bar Manager Jay Myers is ready and waiting for customers to sit on the black leather stools that surround the 60 different taps of beer. "They're craft brews form across the country, as well as some selected imports," he said.

"We focus on the eccentric craft brews," said Myers, who rattles of the flavor of the multiple beers available. The restaurant features a sour style; it has a sour-tart taste. There are four nitro taps, which leave a frothy head—the kind "you'd find in a Guinness," he said.

For those familiar with craft brews, Myer pointed out that Floyd's has taps for Revolution, Brickstone, Lake Effect, Green Bush and Deschute. These are American brews, he added.

Restaurant reviews

From a patio spot overlooking the pond, Greg Vincent and Bob Gardner, both of New Lenox, agree that Floyd's met their expectations. The two stopped in around 2 p.m. April 30 to try the beer on tap. "I had a cider beer," said Vincent. "It was good."

Gardner said, "I wanted to try something different. It's a good place to try some different kinds of beer."

 

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NL Resident May 01, 2013 at 04:03 PM
I would like to see some reviews from locals here
dissatisfied customer May 02, 2013 at 01:19 AM
Floyds Ale House in New Lenox --- Do not recommend --- From the time we arrived and sat down, to the time I received my first beer was 45 minutes. The people at the table to the right waited too long and walked out. The people to the left waited too long as well. They asked to be seated outside, then waited again. Finally 3 of the 4 people received their food. The table across the isle were still waiting for their food when we left. Floyds Ale House is NOT off to a good start. Brothers Alfonso and John Perez (owners) will need to do much better to receive my repeat business.
Carol Robinson May 02, 2013 at 02:08 AM
The restaurant just opened! Was it really as bad as you say? I was in there last week and everything was great. Our server was nice and efficient. The food was really good. When I was there I heard a table complaining due to one mistake the waitress made. People really have to have some patience and kindness.
NL4LIFE May 02, 2013 at 02:35 AM
My review is here on Yelp. It won't all fit on this comment section. Carol....we don't HAVE to do anything. I will choose to spend my hard earned money where I choose and it's human nature to turn away from a place that doesn't provide what they advertise. http://www.yelp.com/biz/floyds-ale-house-new-lenox#hrid:_iqYkc6Gu8X16F-ld4kZmA
NL4LIFE May 02, 2013 at 02:38 AM
Also...a "Soft Opening" is something I translate to mean..."we don't know what we are doing yet so please still pay full price for this crappy product and service." How about cut your prices in half while you learn your craft. Learning on the job is a dangerous thing and can cost you more in the long run. I will try them out again in a few months.
ty May 02, 2013 at 05:54 PM
"Soft opening" is a great tool when used properly. Generally these soft opens are only open to family of staff and there is no charge. We expect to loose about $20K on a 2-week soft-opening while the servers and cooks get their rhythm. THEN you open to the public. It's all about the first impression. It will be very tough to get those disappointed folks back in to your eatery to drop another $100.
NL4LIFE May 02, 2013 at 06:09 PM
I understand that they need time to get their act together so I plan on revisiting them in a month or 2.
ST2 May 02, 2013 at 08:09 PM
I can't believe you would write a bad review after the restaurant has only been open a few days. You seem like the kind of patron that should wait a few weeks to visit a new establishment instead of going to the soft opening and criticizing everything you saw. I read the comments below and I agree that the soft opening could have been handled differently but I'm also glad to see you will give them time to get organized and try it again.
NL4LIFE May 02, 2013 at 08:36 PM
Listen ST... You sound mad.
ST2 May 02, 2013 at 08:58 PM
Not mad. We just like to wait a few months for a restaurant to get in the groove before we go. We like good service and good food - let them work out their issues on other customers. haha :)
NL4LIFE May 02, 2013 at 09:09 PM
Well i paid money for crap so they get a crappy review. Simple.
local guy May 02, 2013 at 09:29 PM
Give them time folks, there is nothing harder to manage than a food joint. Hold off till they have been around for 6 months. Then hammer them if they stink!
NL4LIFE May 02, 2013 at 09:51 PM
If no one goes then how will they stay open lol
Cat May 02, 2013 at 09:53 PM
My experience last night was bad, really bad. We had a waitress that had obviously never waitressed before - she doesn't cook or eat out apparently either. She asked me how I wanted my chicken done - all the way done, I replied. Not only was she clueless about food, she served my Bloody Mary with the rim dipped in pepper and salt with no straw. I asked for a straw and she returned with an unwrapped straw she was handling on the way over to my table. She was clearly on her first waitress job. Floyd's, try training your people BEFORE the soft opening. These are BASIC issues - I don't want her dirty hands on my straw and it should of never been offered that way. After complaining to management, management sent the waitress to our table to apologize to us with manager standing right behind her. So add AWKWARD to my list of complaints. Not the way to handle the situation at all. Aside from that, the food was poor. Chicken breasts are about 1/8 of an inch thick and they were not flattened. The fish and chips, you get 3 pieces of fish. The macaroni and cheese my grandaughter ordered must of been simmering in a pot for hours - inedible for the most part. I will never go back. Soft open or grand opening, these people don't know the restaurant business.
NL4LIFE May 02, 2013 at 10:13 PM
Cat... I completely agree. They are completely clueless just like the Charleyhorse guys. It's almost as if the same guy is running this place. And to anyone that says I don't have a right to write a review because they are new is clueless also. People spend their money for quality food and service and this place doesn't have either.
Gastronomous May 03, 2013 at 02:03 PM
People who tell you to 'give them another chance' are wrong. Going out to eat is expensive, and as such, is often reserved for special occasions. Some people are paying babysitters in addition to the restaurant bill. This establishment claims 'fine dining'. Floyd's will NEVER be 'fine-dining'. It is just overpriced pub-grub. If you would like to experience Fine Dining locally, I strongly suggest you try Tallgrass in Lockport. It will blow your mind how excellent the food and service is. I wonder what will open in that Charley Horse/Floyd's location next ? It is a very nice building.
NL4LIFE May 03, 2013 at 02:10 PM
Gastronomous...I was just thinking the same thing. I can't wait to see who takes over when Floyd's shutsdown in a year or two.
local girl May 04, 2013 at 05:43 AM
The staff is terrible. Poor service. Reminds me of charleyhorse...and we stopped going there. Bartenders busy drinking themselves. Really disappointed. I had been looking forward to going but I dont think we'll be going back.
Andrea May 05, 2013 at 03:16 AM
Not impressed. Food was okay but nothing special. Our waiter was very friendly and sociable, but he messed up twice with our order. There were two people sitting at the table next to us and I noticed that their waiter messed up their order, too. I know the place is new and everything, but they should train their staff better before opening the restaurant to the public. Maybe I'll try going back again in a few months, but right now, they need to get their act together or they are going to lose a lot of business.
NL4LIFE May 05, 2013 at 03:31 AM
Anyone who are new to Yelp and just wrote a review of Floyd's need to finish your profile. Yelp will filter your review if you don't have a photo or don't fill out your profile information.
Ken Lehocky May 06, 2013 at 09:06 PM
The Charlie Horse Food was getting real bad before they closed. Road construction wasn't the problem.When I sent a prime rib sandwich back that was 95% fat and grissle the Manager came out and tried to lecture me on "how prime rib should be" without even looking at the cut of meat that I bent their knife trying to cut through. They deserved to be out of business. The only other restaurant in New Lenox that I liked was the Prime Time that is gone now too. For such a nice town, the restaurants here really stink!
mommaof3 May 07, 2013 at 05:40 AM
The charleyhorse owners are part owners of this place...i know for sure. I havent been there yet, but i did hear from a server that the people have no idea what they are doing. i doubt i'll even try it. if i'm going to spend money, i'll spend it somewhere that there's a chance it may be worth it!
JCM May 07, 2013 at 01:52 PM
You know for sure huh? what else do you know for sure? Former owners own the building only! Nothing to do with business. Landlords only. As a matter of fact saw them this weekend dining out there as customers! Check your facts mommaof3! Thats how rumors get started.
NL4LIFE May 07, 2013 at 02:13 PM
I thought the building was foreclosed on and it was banked owned? I am so confused now. I also heard a couple of rumors that the Charleyhorse guy is a silent partner in the business. It makes sense, considering how comparable they are to each other in quality and service. Regardless of the rumors, I won't be going back to Floyd's anytime soon simply because of my own experience. I might try them in a few months.
JCM May 07, 2013 at 10:40 PM
Not bank owned, But doesnt really matter does it! People are so caught up in drama these days, so so sad. Go to floyds, have a beer, enjoy the patio and be thankful for all you have. RELAX
NL4LIFE May 07, 2013 at 11:29 PM
I am thankful for Tribes Alehouse.
dawn cass June 19, 2013 at 10:22 PM
JCM sounds like you think you know everything. Read the paper. Brian Sord, owner of Charleyhorse (and yes silent partner here..the condition of cheaper rent) owes almost 2 million to the bank and is avoiding being served. Don't count on your precious Floyd's being there long. Silent contracts have a way of coming out in court!

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